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CrowdStrike CEO addresses downtime, confirms no security breach
19.7.2024
As the digital threat landscape continues to evolve, incidents like this underscore the need for robust update and patch management processes
Trezor to simplify self-custody with onboarding sessions and new wallet
14.6.2024
Self-custody raises concerns about the burden of holding the private key, which Trezor wants to solve with the help of a dedicated onboarding division and new wallets
Tether Assists US DOJ and FBI in Seizure of $1.4 million dollars USDT in Stolen Funds
12.3.2024
The U.S. Attorney's Office announced the seizure of approximately $1.4 million in Tether (USDT) on March 8, suspected to be proceeds from a fraudulent customer support scam.
The post Tether Assists US DOJ and FBI in Seizure of $1.4 million dollars USDT in Stolen Funds appeared first on Cryptonews
Crypto Custody Firm Fireblocks Latest to Cut Jobs Amid Tech Layoffs
7.2.2024
Crypto custody provider Fireblocks has announced a reduction in its workforce as part of a restructuring effort. In a recent interview with Bloomberg, Fireblocks said it has been working on restructuring its go-to-market and customer support operations over the past six months. The goal is...
Bitzlato Suspends Bitcoin Withdrawals Indefinitely After Founder Pleads Guilty to Unlicensed Money Transmitting
27.12.2023
Source: Pixabay Crypto exchange Bitzlazo has temporarily suspended the withdrawal of Bitcoins from its platform. In a Telegram post published on Wednesday, the Hong Kong-based crypto exchange announced that it had suspended special balance withdrawals and technical customer support as a “temporary...
Bitfinex Customers Targeted in Phishing Attacks After Support Agent Hack
5.11.2023
Bitfinex has experienced a “minor” security incident after one of its customer support agents fell victim to a hacking attempt, leading to several users being targeted in a series of phishing attacks. The crypto exchange said the incident occurred between October 30 and November...
Bitfinex users fall for ‘minor’ phishing attack after employee gets hacked
5.11.2023
Bitfinex stressed its systems weren’t compromised and no customer funds were lost
Binance Plans to Halt EUR Withdrawals via SEPA Amid Third-Party Payment Challenges
21.8.2023
Numerous sources have indicated that Binance, the largest crypto exchange by global trading volume, has temporarily halted EUR withdrawals and deposits through SEPA due to challenges with a third-party payment facilitator. However, a post published by Binance’s customer support team at 12:21...
Binance Looking to Hire Developers, Support Staff in Romania
24.2.2023
Global crypto exchange Binance is now hiring IT specialists and customer service representatives for its operations in Romania. The leading coin trading platform is also engaged in a number of educational initiatives in collaboration with Romanian universities and authorities. Cryptocurrency...
Swyftx cuts 40% of staff as it braces against 'worst-case scenario'
5.12.2022
The Australian crypto exchange said while it had no exposure to FTX, it was "not immune" to its fallout
Customer support staff swamped during market swings — exchange execs
11.10.2022
Binance Australia's CEO says it is imperative that customer support is ready for a large influx of customer inquiries at any moment
PlayStation Could Reward Big Spenders With Better Customer Support
29.9.2022
PlayStation Stars, a free-to-join rewards program Sony announced in July, is being gently rolled out to the whole world—it’s currently live in Asia, will reach the Americas on October 5, and Europe, Australia, and New Zealand will receive the service on October 13. Not as gently, PlayStation might...
Central Bank of Argentina Issues New Compliance Rules for Digital Wallets
15.9.2022
The Central Bank of Argentina has issued a new set of rules for operators of digital wallets in the country. Customers of companies like Uala, a wallet popular in Argentina, will now be qualified as financial users, having new protections similar to those offered by banks and other financial...
Popular BTM Operator: Bitcoin of America Continues Rapid Expansion in 2022
10.6.2022
Bitcoin of America is a popular virtual currency exchange, registered as a money services business with the United States Department of Treasury (FinCEN)(RegNum). Apart from ensuring a fast and hassle-free transaction, they are known for their customer support. The popular BTM operator...
Popular BTM Operator: Bitcoin of America Adds Dogecoin to Their Bitcoin ATMs
24.3.2022
PRESS RELEASE. Bitcoin of America is a popular virtual currency exchange, registered as a money services business with the United States Department of Treasury (FinCEN)(RegNum). Apart from ensuring a fast and hassle-free transaction, they are known for their customer support. Bitcoin of America...
Popular BTM Operator: Bitcoin of America Surpasses 1500+ BTMs
4.1.2022
PRESS RELEASE. Bitcoin of America, a popular digital currency exchange, has surpassed 1500 plus Bitcoin ATMs. Bitcoin of America is a popular virtual currency exchange, registered as a money services business with the United States Department of Treasury (FinCEN)(RegNum). Apart from ensuring a fast...
Coinbase to Improve Customer Support in US and India by Acquiring AI Platform Agara
3.11.2021
Coinbase is acquiring an AI-powered support platform Agara in an effort to deliver “world-class support for customers.” The exchange explained that “Through this acquisition, we’ll be able to provide our customers with new personalized, intelligent, and real-time support...
Popular BTM Operator: Bitcoin of America Adds Ethereum to Its Bitcoin ATMs
18.10.2021
PRESS RELEASE. Bitcoin of America is a popular virtual currency exchange, registered as a money services business with the United States Department of Treasury (FinCEN)(RegNum). Apart from ensuring a fast and hassle-free transaction, they are known for their customer support. Bitcoin of America...
Users panic after Coinbase mistakenly sends 2FA reset notices to customers
31.8.2021
Coinbase sent an email to 125,000 users mistakenly notifying them their two-factor authentication settings had been changed
Coinbase users angry with customer support after funds disappear from accounts
25.8.2021
Coinbase customers are venting again in frustration with the lack of customer support from the $65 billion company