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Solana Labs Launches Bond, a Blockchain Digital Customer Engagement Platform


Solana Labs announced the launch of Bond, a platform that uses blockchain and cryptocurrency structures to establish links between brands and their customers. Bond will offer different features, including digital collectives, authentication of luxury goods, and digital passports for products,...

New York Tightens Customer Service Regulations for Crypto Companies


The New York State Department of Financial Services (DFS) has introduced new guidance mandating regulated cryptocurrency entities to implement customer service policies and procedures. Crypto entities must collect data to ensure timely and fair resolution of issues, maintain records for regulatory...

NYDFS Issues New Crypto Firm Guidance for Consumer Complaints


New York’s top financial regulator has issued new guidance which requires cryptocurrency service providers to collect relevant data to assess whether they are resolving customer service requests and complaints in a timely and fair manner, it announced Thursday

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