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Tipping In Japan? One Company Aims To Spread It Throughout The Country
20.10.2021
In Japan, tipping is basically not a thing. There are a few occasions where one does tip, such as at a ryokan, or a traditional Japanese inn. But generally, good service is expected minus tips. So if you go to a restaurant, the price on your bill is what you pay. One Japanese company is trying...
Bitstamp and Ledger execs weigh customer service debate after Coinbase saga
27.8.2021
A new investigation has revealed hundreds of Coinbase customer complaints around hacking and lost funds, drawing attention to the customer experience at crypto exchanges
Korbit Reopens Offline Customer Service Center in Seoul’s Busy Gangnam
11.8.2021
Trading volumes may have dipped recently at crypto exchanges in South Korea and regulatory issues continue to plague the industry, but some trading platforms are staying positive – and the nation’s first-ever exchange has taken the bullish step of reopening its flagship bricks-and-mortar customer...
Coinbase Says It Aims to Improve Customer Service, Integration w/ Pro
24.3.2021
As their company is readying for its USD 100bn initial public offering (IPO), Coinbase CEO Brian Armstrong and CFO Alesia Haas reached out to Reddit users through an ask-me-anything session. The resulting discussion has revealed the company’s plans to enhance the integration between Coinbase...
Customer Service Is Key, According to OKEx's CEO
6.7.2020
OKEx CEO Jay Hao recently touched on the importance of good customer service
Bad for Business: How KYC/AML Makes Everyone a ‘Terrorist’
22.10.2019
Two reports from risk solutions group Lexisnexis assert that anti-money laundering (AML) and know your customer (KYC) policies can negatively affect a business’s bottom line and customer service significantly. A recent trip to the local post office for a money order certainly had a negative...
Customer Satisfaction Surveys with Wufoo
30.5.2019
I was once tasked to create a makeshift customer service survey that would allow an employee to receive a customer call and send a survey to the custom once the call ended. The goal was to track customer satisfaction, which is a totally legit thing to want.
There are some solutions out there that...